Apple recently considered laying off around 5,000 support employees, but put those plans on hold indefinitely, according to BloombergIt’s Mark Gurman. The report said Apple believed AI-based phone and web agents could take over some of the responsibilities assumed by employees who were allegedly laid off, but Apple is no longer “currently seeking to take…
If you dial the Apple support phone number 1-800-APL-CARE from the United States or Canada, there’s a good chance an AI-powered support assistant will now answer. While many Apple phone systems already had a basic automated operator, the Apple Support phone line now uses voice powered by generative AI. Assistant can answer questions and troubleshoot…
Apple today released a new support document warning that macOS 28 will no longer support encrypted Mac OS Extended (HFS+) volumes, meaning affected external drives will need to be decrypted or reformatted before updating. Starting with macOS 28, “the Mac OS Extended File System format will be supported only for volumes (disks and other storage…