There are many things to consider when deciding which internet service to choose, but price and speed are among the top two. You want to make sure your internet connection is fast enough to watch your favorite shows and stream video games while sitting at a comfortable price. If you want to choose some of the best Internet service providers (ISPs), here are the two best options according to Consumer Reports.
You might expect to see some of the more popular internet brands like Xfinity, Cox, and AT&T at the top of this list, but CR says they’re not as good as the top two. Based on a 2025 survey of more than 73,000 respondents to find out what they liked and didn’t like about their Internet service providers, CR’s list of Best and Worst Home Internet Service Providers determined that Greenlight Networks was the highest-rated ISP among customers, with second place going to EPB, or the Electric Power Board of Chattanooga. Both companies received the highest ratings due to their speed, reliability and value. In addition to speed of service, additional questions related to technical support and customer service. These are two factors that anyone who has ever had problems with the Internet will understand.
Greenlight Networks and EPB were among nearly 60 ISPs included in the survey. Among the dozens of ISPs available, it’s difficult to rank the top Internet service providers from worst to best, but CR’s survey and rankings show how the two companies took the top spots and how they stack up against the competition.
All about Greenlight networks
Topping Consumer Reports’ list of best home Internet providers is New York-based Greenlight Networks. The company was founded in 2011 and serves more than 225,000 homes and thousands of small businesses in Albany, Binghamton, Buffalo, Rochester and the Hudson Valley. It offers a high-speed Internet connection of up to eight gigabits per second.
Consumer Reports placed it first because of its high marks across the board for its reliable and stable internet, fast download and upload speeds, and cost. Owners, like those on Reddit, who have Greenlight Networks Internet, say their plan costs around $85 per month. Others say they’re priced lower, at around $70 per month.
Greenlight Networks also scored high for its customer service and technical support, which Reddit users both agree with. Users say support responded quickly to questions about installation and more and got back to them within 24 hours with a reliable response. Another article states that the customer service is amazing and they even came out the same day to replace the hardware at no cost. On Greenlight’s Facebook, 240 reviews rate the service as 60% recommended. It even offers fiber optic internet service and makes sure to note the hidden benefits of upgrading to fiber optic internet.
All about the EPB
EPB is another ISP that offers fiber optic Internet access and is ranked No. 2 on Consumer Report’s list of best and worst Internet service providers. Launching its EPB Fiber Optics service in 2009, the Chattanooga, Tennessee-based utility company quickly grew to become one of the fastest Internet providers in the country. No wonder for a city nicknamed “Gig City”.
Consumer Reports gives EPB high marks for virtually everything, including fast Internet speed, reliable service, great customer support, and great value. Its lowest plan, the Basic Internet option, offers 300 Mbps for $57.99 per month, making it a lower-budget choice for simplistic things like surfing the Internet, checking your email, and streaming the Internet over fiber optics, no matter which router you have.
EPB’s Facebook is even higher rated with nearly 700 reviews with a 76% recommendation for the company. Reviews say customers have been using them for several years and the service is excellent, while others say tech support is fast and responsive. Still, a few say they can be slow with service, but that may be more on the electricity side since they are a utility company.
