The handheld maker is offering free exchanges to all Duo Lite customers looking to upgrade.
If the Retroid Pocket Duo is too big and the Duo Lite isn’t powerful enough, the handheld maker has introduced a variant of its Nintendo DS remake that might just fit the bill. Retroid Pocket has abruptly announced that a new model called Duo Lite Plus is available for pre-order, more than a week after orders for its Duo and Duo Lite went live earlier this month.
The company attributed the later addition of the Duo Lite Plus to customer feedback, but many who previously ordered the Duo Lite without knowing there was a more suitable model are understandably upset. The Duo Lite Plus occupies the middle of the range, offering the slimmer dimensions of the Duo Lite, but the more powerful Qualcomm Dragonwing Q-7790 found in the more expensive Duo model. Retroid Pocket has priced the Duo Lite Plus at $219 for pre-orders, but is offering a $20 discount to $199 with an early bird discount code, with shipping expected to begin in mid-November.
For customers who feel blindsided by the introduction of the Duo Lite Plus, Retroid Pocket sent out an email saying it would pause Duo Lite shipments for a few days and give buyers the chance to compare the devices. In its email, the company wrote that “following the announcement of the new Duo Lite+, we want to ensure that our existing Duo Lite customers have the opportunity to choose what suits them best.” Those who have already committed to the Duo Lite can stick with their original order or exchange it for a Duo Lite Plus with shipping and exchange costs fully covered by Retroid Pocket.
