Google’s Pixel smartphones come with a dedicated troubleshooting app, launching in 2023. But it’s not a separate app that you need to install. Rather, Google has integrated its tech support features directly into your Google Pixel settings. If you’re still using an older, long-term Pixel device, like a Google Pixel 5 or earlier, you won’t have access to this set of tools. It is only available on Google Pixel 6 and later, and some features are only accessible if Android 14 or later is installed.
THE Device health and support The menu provides general health, temperature and battery status, as well as performance and charging related diagnostics. This is a feature you’ll want to dive into if your Google Pixel isn’t feeling great during normal use, or if you need to double-check your Pixel for battery drain or temperature issues. It should also not be confused with the composition of *#*#7287#*#*, which displays a range of options for repairing your Google Pixel.
This app isn’t the only way to get help for your Pixel. If you would like conversational help via the “Need help with your Pixel?” » field, you can do this with the same functionality if you have a Google Pixel 9 or later.
What can you use the device Health & Support menu for?
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When you open the Device health and support According to Google, you have four main options: general device status, feature status, features to check, and other options. However, you won’t always see them labeled as exact options in the menu.
For example, health stats are displayed as separate pills at the top after checking the overall health (they should say something like “Looks good” if your Google Pixel is healthy), which show the device’s temperature and storage. You can also use this menu to check for new software updates and perform Bluetooth diagnostics for connected devices.
THE Device health and support The menu is also a good place to check your warranty status and see your IMEI, if you need that information. You can use the menu to request a repair or contact support for additional help without going through the traditional Google Help Center channels. However, just be aware that contact support will require sharing device data with Google to initiate the process.
Use repair mode for your Pixel phone
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THE Device health and support The internal diagnostic menu and tools are a great way to contact Google if you immediately notice something is wrong with your device. But if you use the Start a repair option, you’ll want to make sure your personal data stays private. Only certain phones will have repair mode available and this requires Android 14 or later.
Repair mode allows technicians to diagnose your issues without losing data during a factory reset. Entering repair mode is quite simple, and exiting it is as well. To enter or exit repair mode, simply go to Settings and then tap System > Repair mode. Although Repair Mode is supposed to protect your data, if something is physically changed in your storage during the process, you still risk losing your data. You should always back up your device regularly and do so as a precaution before sending it.
